Terms of Service

These terms govern your use of hhkzd.com and any order you place with us. By using the site or placing an order you agree to them, together with our Privacy Policy and Returns & Refund Policy.

1. About us and these terms

PawsEcho operates this independently hosted store. "You" means the person using the site or placing an order. Please read these terms before ordering; the date they were last updated is shown at the top of this page. If you do not agree with them, please do not place an order.

2. Using the site

You may browse, compare and buy for personal, non-commercial use. You must not scrape the site, probe it for vulnerabilities, place fraudulent orders, interfere with checkout, or use another person's payment details. We may restrict access where we reasonably believe the site is being misused.

3. Products and descriptions

We try to describe every item accurately, including materials, sizing and what the engraving will look like. Colours can vary slightly between screens and real materials such as oak or sterling silver; small variations are natural, not defects. Our buoyancy vests and harnesses are safety aids, not a guarantee of safety — always supervise your dog near water. Nothing on this site is medical, veterinary or grief-counselling advice.

4. Prices, tax and availability

Prices are shown in USD unless stated otherwise and include applicable sales tax where required. Shipping, duties and import taxes are shown at checkout or collected by your local authority on delivery. We may correct an obvious pricing error before dispatch; if that happens we will contact you and offer a full refund instead of charging the corrected price without your agreement. Products may be withdrawn or go out of stock; if an item you ordered is unavailable we will refund it in full.

5. Your order and our acceptance

Your order is an offer to buy. A contract is formed when we confirm dispatch (or, for custom pieces, when engraving begins). We send an order confirmation email immediately, but that email acknowledges receipt and does not by itself mean we have accepted the order. We may decline an order where a product is unavailable, a price was clearly wrong, or fraud checks fail; any payment taken will be refunded in full.

6. Payment

Payment is collected at checkout by Stripe (cards, Apple Pay, Google Pay, Klarna where available) or PayPal, or settled later for the offline options shown at checkout. All transactions are signature-verified and reconciled against the order amount. You confirm that the payment details you use are yours or that you are authorised to use them.

7. Custom engraving

Engraving is produced exactly as you enter it. Please check spelling, dates and capitalisation carefully — we cannot accept returns for customer-supplied text errors. We may decline to engrave content that is hateful, threatening or infringes someone else's rights, and will refund the order if we do. Once engraving starts, the order cannot be cancelled except under our Returns & Refund Policy.

8. Delivery, risk and title

Delivery estimates are shown at checkout and in our Shipping Policy. They are estimates, not guaranteed dates; carrier delays and customs inspections are outside our control. Risk of loss passes to you on delivery, but if a parcel arrives damaged or goes missing in transit, contact us — we will replace or refund it and pursue the carrier ourselves.

9. Intellectual property

Site design, product photography, text, logos and product designs belong to PawsEcho or our licensors. You may use the site to shop and may share links to it; you may not copy product images or descriptions for a competing store. Reviews or photos you voluntarily send us may be used in marketing only with your permission.

10. Liability

We are responsible for supplying goods that match their description, are of satisfactory quality and are fit for their stated purpose, and nothing in these terms limits that responsibility or your statutory rights. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or for events outside our reasonable control. We do not limit liability for fraud, death or personal injury caused by negligence, or anything else the law does not allow us to limit.

11. Governing law and disputes

These terms are governed by the laws of the State of California and applicable US federal law, without prejudice to mandatory consumer protections in your country of residence. If you are a consumer in the EU or UK, you retain the benefit of your local mandatory rules and may use your local dispute-resolution body. Before starting any formal proceeding, please email care@hhkzd.com — we aim to resolve every complaint within one business day.

12. Changes and contact

We may update these terms when the store changes. The version in force at the time you place an order governs that order. Questions: care@hhkzd.com or PawsEcho, 1820 Sansome Street, San Francisco, CA 94111, United States.