Shipping Policy

Every order is packed by hand and leaves with a tracking number. The exact options, price and estimated arrival dates for your address are always shown at checkout before you pay.

1. Processing time

Non-custom items are packed within 1–2 business days. Custom engraved memorial pieces take 1–3 business days to hand-finish before dispatch. Orders placed on weekends or US public holidays start processing the next business day. You will receive a confirmation email immediately and a dispatch email with tracking as soon as the parcel leaves.

2. Delivery options and estimates

We offer standard and express options for the United States, Canada, the United Kingdom and the EU, plus an international option for other destinations. Estimates are calculated from the processing time and the carrier's transit window, skipping weekends. The availability, price and expected date for your specific country appear on the checkout page and in your order confirmation — those figures are the ones that apply to your order.

Free standard shipping applies to eligible US and Canada orders above the threshold shown in the site announcement and at checkout. Express services and heavy parcels may carry a surcharge, always displayed before payment.

3. Tracking

A tracking number is emailed for every dispatched order, usually within 24 hours of dispatch. Allow up to 24 hours for the carrier's first scan. You can also check status at any time on our order tracking page using your order number and email, where a carrier tracking link appears once the parcel is handed over.

4. Customs and duties

Orders shipped outside the United States may be subject to local import taxes and duties. These are not included in the order total and are the recipient's responsibility. We declare the contents and value accurately on every shipment — we will not under-declare a parcel. Customs inspections can add a few days that are outside our control.

5. Delays, lost parcels and address changes

During peak holiday seasons carriers may take an additional 3–5 business days. If a parcel stalls for more than 5 business days without a scan, or tracking shows delivered but you have not received it, email care@hhkzd.com: we will open a trace with the carrier and, if it cannot be found, replace or refund the order. Address changes are possible until dispatch — contact us as early as you can.

6. Packaging

Memorial pieces ship in discreet, unbranded outer packaging with no pricing information, which makes them suitable to send directly as a gift. Optional gift wrap and a handwritten gift message can be added at checkout at no extra charge.

7. Returns and shipping costs

Return shipping is covered in our Returns & Refund Policy. In short: US returns are prepaid, and we pay worldwide whenever the problem is ours.