We reply within one business day
Orders, returns and product questions: care@hhkzd.com
Privacy requests: privacy@hhkzd.com
Phone: +1 (415) 555-0142 (Monday to Friday, 9am-6pm Pacific)
Post: PawsEcho, 1820 Sansome Street, San Francisco, CA 94111, United States
Before you write
Order status, tracking and engraving questions are the three most common reasons people contact us, and all three are covered on the FAQ page. If your question is there, you will get the answer faster than we can type it. You can also check an order any time at /track.
Returns and privacy requests
For a return, include your order number and the item name; for a damaged item, add a photo and we will reply with a prepaid label. For a privacy request (access, correction, deletion or a copy of your data), tell us the email address used on the order — we complete verified requests within 30 days and never ask for your password or full card number.
Last updated: November 15, 2026 · PawsEcho
Questions about this page? Email care@pawsecho.com or read the FAQ. Your statutory rights are never limited by anything written here.
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