Frequently Asked Questions

Pet Memorial FAQ

What can I put inside the urn necklace?

You can place a small amount of pet ashes, a tuft of fur, a dried flower or a little sand. The chamber is designed for tiny mementos only.

How long does custom engraving take?

Engraving takes 1-3 business days before the order ships. Standard shipping then adds 3-7 business days within the US and 5-12 business days internationally.

Is the necklace waterproof?

The urn chamber has a sealed screw closure and is waterproof for daily wear, showering and hand washing. We recommend taking it off before swimming or long baths.

Can I return engraved memorial jewelry?

Custom engraved items are non-refundable unless there is a manufacturing defect or we made an error. Non-custom items can be returned within 30 days. See the full Returns & Refund Policy.

How much ash fits in the urn necklace?

Approximately 3-5 grams, which is a small but meaningful portion. The oak keepsake box accepts a full small urn or a collar if you prefer a larger keepsake.

How do I know which size necklace to pick?

All chains are 45cm (18") and 50cm (20"). Most adults wear 50cm. If you want it to sit as a choker, choose 45cm.

Outdoor Gear FAQ

How do I choose the correct size for the dog life vest?

Measure your dog's chest girth at the deepest point, just behind the front legs, and the neck circumference where the strap sits. Compare both numbers with the size chart on each product page. If your dog falls between sizes, size up.

Does the life vest guarantee my dog will not drown?

No. A buoyancy vest is an aid, not a guarantee. Always supervise your dog near water and keep them within reach.

Are the pee pads machine washable?

Yes. Machine wash cold, skip bleach and fabric softener, and air dry fully before use. We recommend rotating two sets.

Shipping, Payment & Privacy FAQ

How fast do orders ship?

Non-custom items ship within 1-2 business days. Engraved items ship within 3 business days. Every order includes a tracking number.

Which payment methods do you accept?

Major credit and debit cards via Stripe, PayPal, and digital wallets or Klarna where available. We never see your full card number — see our Privacy Policy.

Do you sell my data?

No. We do not sell personal information, and analytics only load if you accept optional cookies. You can change that choice from "Cookie settings" in the footer.